The Challenge
Before partnering with Evrotrust, Porsche Finance Group Bulgaria faced challenges related to its heavy reliance on face-to-face interaction and paper documents. The necessity for customers to be physically present to verify their identity and sign each document—especially during the COVID-19 pandemic—posed significant difficulties. This requirement affected not only customers but also employees who had to meet in person for document signing. Managing and storing physical documents required extensive space and time-consuming processes to scan and archive them electronically.
The Solution
Porsche Finance Group chose Evrotrust for its robust qualified trust services, which provided several key benefits:
· A reliable user identification process for both Bulgarian and foreign citizens.
· Secure eSignatures accessible anytime and anywhere from a mobile app.
· An easy-to-use client portal allowing immediate time-to-market.
· A quick and simple registration process in the Evrotrust app.
· Critical features were not available with other providers at the time.
· Responsive consulting and support services by the Evrotrust team.
· Continuous product upgrades with new features.
The implementation of Evrotrust's services began on a smaller scale, focusing initially on internal processes within HR. This approach accelerated and simplified HR tasks and dramatically reduced the paper workload. By demonstrating the advantages of Evrotrust's services to their employees, Porsche Finance Group Bulgaria built confidence and familiarity with the new system.
The second phase involved extending Evrotrust's services to its primary business functions—financial and operating leasing. Porsche Finance Group could now offer those services remotely after identifying customers and eSigning the documents with them in the Evrotrust app. This transition was seamless as employees were already proficient with the system, making the technical implementation swift and efficient.
