Investbank offers a wide range of digital banking services relying on Evrotrust.

Executive Summary

Investbank has successfully transformed its digital banking services by integrating Evrotrust's electronic identification, Qualified Electronic Signature (QES), and OTP eSignature. This integration has enabled Investbank to offer a seamless, fully digital onboarding process, significantly reducing service times and enhancing customer satisfaction.

The Challenge

Investbank faced several digital transformation challenges before partnering with Evrotrust. The bank lacked digital services and products, leading to wasted time for customers and resources for the bank. The traditional in-branch process was slow and inefficient, creating a need for a more streamlined and modern approach to banking.

The Solution

Investbank chose Evrotrust due to its reputation as a leading eIDAS-qualified trust service provider with impressive and rapid development. Evrotrust has had significant adoption amongst the public and is known for its user-friendliness. The implementation process involved integrating Evrotrust's services for identification, electronic document sending and signing, and the additional biometric identification function through API. With Evrotrust, Investbank can offer customers the ability to purchase banking products entirely online, eliminating the need for physical branch visits or direct interactions with bank employees. Initially, Investbank started with a single digital product but quickly expanded to offer a comprehensive range of digital services. These include:

Digital onboarding
Opening a current account with a debit card
Setting up a deposit
Applying for a credit card

Evrotrust secures every operation by biometric verification, which confirms that the authorized person is using the banking services.

The Results

Evrotrust is a crucial service upon which Investbank implemented its digital banking. The entire end-to-end onboarding process, from customer requests to registration of banking products and enrollment in the remote banking system, now takes just 20-25 minutes. The online application and approval for a consumer loan takes less than 22 minutes, including the application review and eSigning the digital agreement.

This significant reduction in service time has increased client acquisition and satisfaction, aligning with Investbank's commitment to providing innovative, modern services and an individualized approach to customer care.

About Investbank

Investbank JSC continues to strengthen its position as a dynamically developing Bulgarian bank, expanding its presence in financial markets by offering innovative products, modern services, and an individual approach to service. The bank strives to be a trusted, long-term partner for its clients, adhering to modern business standards and the best banking practices. Investbank values teamwork and builds long-term partnerships with clients based on mutual respect. Committed to high corporate social responsibility, Investbank supports significant projects that preserve and develop Bulgaria's spiritual and cultural values within European and global culture.