User Research: Digital Onboarding in CEE Banking

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Digital onboarding is essential for banks aiming to attract and retain customers in today’s competitive market. Yet, many struggle to balance stringent compliance requirements with delivering a seamless user experience.

Our report is based on user research, and delves into the digital onboarding practices of leading banks in Central and Eastern Europe. Discover the challenges they face, the limitations of current processes, and how innovative solutions can help overcome obstacles to provide superior onboarding experiences.

Download the report to gain actionable insights, including:   

  • In-depth analysis of digital onboarding in Austria, Hungary, Bulgaria, and Romania;
  • Common pitfalls leading to drop off and strategies to overcome them;
  • Designing high-converting, compliant onboarding processes;
  • The role of integrated eIDAS Qualified Trust Services in enhancing customer journeys.

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