Porsche Finance Group Bulgaria enhances efficiency for customers and employees with Evrotrust

Porsche Finance Group Bulgaria has significantly streamlined its HR and customer-facing processes by integrating Evrotrust’s electronic identification and eSignature solutions. This transformation has saved company resources, increased process speed, and enhanced customer and employee satisfaction.

Products used

Mobile eSignature
eID

Bulgaria

SMB

“Since integrating Evrotrust’s solutions, we’ve enjoyed faster, smoother processes in both customer service and HR, with less clutter and paper waste. We are seeing a higher interest in remote services, which Porsche Finance Group Bulgaria is now able to meet, thanks to trustworthy digital identity verification and electronic signatures, allowing us to better cater to customers in Bulgaria and abroad.”
– Porsche Finance Group Bulgaria representative.

Summary

Porsche Finance Group Bulgaria’s operations involved too many in-person interactions, as well as a slow, tedious archival process reliant on physical paperwork.
The company successfully addressed these challenges by integrating several Evrotrust services to facilitate the electronic signing, delivery, and storage of documents.
The Evrotrust integration helped Porsche Finance Group Bulgaria digitize many of its processes, improving the user experience for clients both domestically and abroad.

The challenge

Before partnering with Evrotrust, Porsche Finance Group Bulgaria faced challenges related to its heavy reliance on face-to-face interaction and paper documents. The necessity for customers to be physically present to verify their identity and sign each document—especially during the COVID-19 pandemic—posed significant difficulties. This requirement affected not only customers but also employees who had to meet in person for document signing. Managing and storing physical documents required extensive space and time-consuming processes to scan and archive them electronically.

The solution

Porsche Finance Group chose Evrotrust for its robust qualified trust services, which provided several key benefits:

A reliable user identification process for both Bulgarian and foreign citizens.
Secure eSignatures accessible anytime and anywhere from a mobile app.
An easy-to-use client portal allowing immediate time-to-market.
A quick and simple registration process in the Evrotrust app.
Critical features were not available with other providers at the time.
Responsive consulting and support services by the Evrotrust team.
Continuous product upgrades with new features.

The implementation of Evrotrust’s services began on a smaller scale, focusing initially on internal processes within HR. This approach accelerated and simplified HR tasks and dramatically reduced the paper workload. By demonstrating the advantages of Evrotrust’s services to their employees, Porsche Finance Group Bulgaria built confidence and familiarity with the new system.

The second phase involved extending Evrotrust’s services to its primary business functions—financial and operating leasing. Porsche Finance Group could now offer those services remotely after identifying customers and eSigning the documents with them in the Evrotrust app. This transition was seamless as employees were already proficient with the system, making the technical implementation swift and efficient.

The results

With Evrotrust’s services, Porsche Leasing and Porsche Mobility customers no longer need to visit the office to sign paper documents; everything is done securely and freely through the Evrotrust app on mobile devices. This new digital channel saves time by allowing remote identification with a qualified electronic signature and electronic authentication of personal data (ID card).

The overall results for Porsche Finance Group Bulgaria include:

Faster processes in both HR and customer service.
Increased adoption of electronic services by customers.
Reduced workload in the back office.
Significant reduction in paper usage.
Enhanced customer satisfaction.

About Porsche Finance Group Bulgaria

Porsche Finance Group Bulgaria encompasses four companies: Porsche Leasing, Porsche Mobility, Porsche Insurance Broker, and Porsche Insurance – branch Bulgaria. As subsidiaries of Porsche Bank & Versicherung Austria, they are part of the Volkswagen Group, one of the world’s leading automobile manufacturers and Europe’s largest carmaker. Porsche Finance Group Bulgaria is committed to providing exceptional car financial and insurance services tailored to their customers’ needs, ensuring that driving is as enjoyable and economically advantageous as possible.