How PAC Doverie Digitized Pension Insurance Sales and Transfers With Evrotrust
From weeks of waiting to 10 minutes to sign a digital contract for pension insurance
PAC Doverieis one of the leaders in pension insurance in Bulgaria, with over 30 years of experience in savings management. The company is the preferred choice for over 1.2 million customers* and manages net assets of more than BGN 7.4 billion.*
Products used
- Mobile eSignature, eID, OTP eSignature, eDelivery
Bulgaria
Enterprise
“Evrotrust wasn’t just a technology upgrade – it was the engine of an entirely new operating model that changed the entire pension industry. Evrotrust allowed us to refine our early transformation vision and turn it into a comprehensive digital model. Today our clients open accounts, transfer funds, or retire by signing documents remotely in minutes.”
– Kiril Georgiev,
Executive director, PAC Doverie
Summary
- PAC Doverie reduced the time for a digital sale from weeks to about 10 minutes after integrating Evrotrust.
- Digital sales achieved a payback period of 3 months; NPV: €100,000 (1 yr) / €950,000 (5 yrs), IRR: 286% (1 yr) / 444% (5 yrs).
- In HR processes, the processing time dropped from 3–5 business days to 20 minutes.
- The company saved about 1,500 staff hours per year and reduced paper by 7,500 pages annually.
The challenge: paper processes and slow cycles
Before working with Evrotrust, key processes at the company ran mostly on paper – with handwritten signatures and notary certifications. This created significant barriers to scaling and modernizing services:
- Service and sales cycles often lasted weeks
- Operating costs remained high
- Introducing digital practices among staff was challenging
- The industry was skeptical about the effectiveness of electronic applications
- Clients sometimes experienced difficulties
The solution: a unified trust layer for digital processes
PAC Doverie chose Evrotrust as a secure, scalable, and future-ready solution that supports the goal of a remote, paperless, fully digital operating model. The key principle is that processes adapt to the real needs of clients and the market, not the other way around.
Evrotrust services used
- Qualified electronic signature via the Evrotrust mobile app
- Electronic identification (eID)
- In-person OTP eSignature
- Electronic delivery (eDelivery)
Integration and rollout
The integration process was fast and modular, with deployment across key channels and systems, including web platforms and internal tools. Evrotrust became the single trust layer in the organization’s digital landscape, cutting processes that previously took weeks down to an automated experience of about 10 minutes.
Where Evrotrust adds value in the organization
Evrotrust was implemented in processes that directly impact revenue, services, and internal efficiency:
- Customer service
- Transfers of clients from other pension insurance companies
- New sales via a client self-service portal
- Sales processes
- Internal HR processes (employee document signing)
- Online applications for receiving funds
The results: measurable business transformation
With Evrotrust, PAC Doverie built on its early vision for eSigning in the sector and turned it into a comprehensive digital model. Today, clients can remotely open accounts, transfer funds, and submit applications, signing documents securely and quickly.
The outcome is shorter time-to-completion, a better customer experience, and higher internal efficiency.
Digital sales
- Time to complete a sale: from weeks to about 10 minutes
- Payback: 3 months
- NPV: €100,000 (1 year); €950,000 (5 years)
- IRR: 286% (1 year); 444% (5 years)
HR processes
- Time to process a personnel file/leave request: from 3–5 business days down to 20 minutes
- Resources saved: a total of 1,500 work hours per year
- Payback: 12 months
- Paper: 7,500 fewer pages per year
About PAC Doverie
For over 30 years, PAC Doverie has stood by people who plan for their future. The company serves over 1,2 million clients* and is part of Vienna Insurance Group – a leading insurance provider in Central and Eastern Europe, with more than 200 years of history and presence in 30 countries.
For PAC Doverie, pension insurance is a mission and a long-term commitment. The team is made up of highly qualified experts who protect clients’ interests every day and provide peace of mind for the future.
*Based on FSC data as of 09/30/2025.
