Account Manager

Vienna, Austria and Rome, Italy

About Evrotrust
Evrotrust is a scale-up that specialises in providing trust as a service. Throughout the history of the company we have achieved amazing milestones by revolutionizing the way trust services are offered and used by people and enterprises.

At Evrotrust we build technology that transforms the way we all work and live. We offer unique technology by developing the go-to platform for fully remote business processes for user identification and qualified document signing. Working at the cutting edge, we design and develop unique software - all with the most advanced technologies, tools, software engineering methodologies and the collaboration of internal and external partners.

The company is trusted by over 800,000 registered users and over 100 blue chip clients.

We are a certified Qualified Trust Services founded in 2015. The solution is eIDAS compliant, and also meets all requirements of AML/KYC/GDPR/PSD2 and other applicable EU regulations. In 2023 we are set to become the first European Trust Service Provider to develop proprietary technology solutions to set up a Private Electronic Identification Scheme available to citizens from over 50 different countries.

To know more about us, you can visit and follow us on Facebook, LinkedIn and Instagram.

Our Mission
We started Evrotrust because we realized something that the rest of the world hasn’t figured out yet. Physical ID cards, the foundation of identity in global society, and paper documents, which are the blood flow of doing business today, are dinosaurs whose days are numbered. We know that for the society to truly benefit from converging technologies, trust is required as a catalyst to facilitate the exchanges of goods and services in this new virtual world.

Our Culture
Every day we are striving to push the boundaries of services and impress our clients. This would have never been possible without the passion and commitment that each and every member of our team puts into our work. Bringing thinkers and doers together we are the perfect blend of technology and creativity. We are fearless go-getters and creative innovators who have passion, determination and make our ideas come to life.

Key Responsibilities
· Provide professional after-sales account management to maximize customer loyalty and ensure service consumption
· Remain in regular contact with our clients to understand and meet their needs and obstacles
· Be our client’s voice in the company
· Build long-term relationships with clients from onboarding to advising them throughout their customer lifecycle about how they can benefit from the company’s services.
· Identify at-risk clients, resolve conflicts and advise them until they find success with product.
· Ensure maximum customer retention
· Organize customer contract and annex signing
· Respond to complaints and resolve issues to the customer’s satisfaction and to maintain the company’s reputation
· Serve as a brand ambassador for existing and new products, developing tailored sales pitches to each client.
· Appropriately debut new products as they relate to client needs
· Collaborate with sales team to identify and grow opportunities
· Maintain and grow sales by identifying new upsell and cross-sell opportunities.

Required Skills
· Proven experience working in sales, account management or project management.
· Proven track record exceeding growth goals.
· Experience building long-term professional relationships.
· Ability to manage multiple projects with strong attention to detail.
· Ability to work in a fast paced environment and adapt to changes.
· Ability to work effectively with cross-functional teams and all levels of management, internally and externally.
· Excellent communication skills including written, verbal and presentation.
· Proficiency in MS Office and CRM software 
· Proficiency in English
· BSc/BA in business administration, sales or relevant field

What we offer
· Sales Bonus Scheme
· A challenging position in a young and ambitions company
· Environment where product expertise, professional and personal commitment are rewarded
· Competitive remuneration and social benefits package
· Growing Startup experience with a positive vibe

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