Key Responsibilities

• Provide professional after-sales account management to maximize customer loyalty and ensure service consumption
• Remain in regular contact with our clients to understand and meet their needs and obstacles
• Be our client’s voice in the company
• Build long-term relationships with clients from onboarding to advising them throughout their customer lifecycle about how they can benefit from the company’s services.
• Identify at-risk clients, resolve conflicts and advise them until they find success with product.
• Ensure maximum customer retention
• Organize customer contract and annex signing
• Respond to complaints and resolve issues to the customer’s satisfaction and to maintain the company’s reputation
• Serve as a brand ambassador for existing and new products, developing tailored sales pitches to each client.
• Appropriately debut new products as they relate to client needs
• Collaborate with sales team to identify and grow opportunities
• Maintain and grow sales by identifying new upsell and cross-sell opportunities.

Required Skills

• Proven experience working in sales, account management or project management.
• Proven track record exceeding growth goals.
• Experience building long-term professional relationships.
• Ability to manage multiple projects with strong attention to detail.
• Ability to work in a fast paced environment and adapt to changes.
• Ability to work effectively with cross-functional teams and all levels of management, internally and externally.
• Excellent communication skills including written, verbal and presentation.
• Proficiency in MS Office and CRM software 
• Proficiency in English
• BSc/BA in business administration, sales or relevant field

What we offer

• Sales Bonus Scheme
• A challenging position in a young and ambitions company
• Environment where product expertise, professional and personal commitment are rewarded
• Competitive remuneration and social benefits package
• Growing Startup experience with a positive vibe