Account Manager

Sofia, Bulgaria

Key Responsibilities

  • Provide professional after-sales account management to maximize customer loyalty and ensure service consumption
  • Remain in regular contact with our clients to understand and meet their needs and obstacles
  • Be our client’s voice in the company
  • Build long-term relationships with clients from onboarding to advising them throughout their customer lifecycle about how they can benefit from the company’s services.
  • Identify at-risk clients, resolve conflicts and advise them until they find success with product.
  • Ensure maximum customer retention
  • Organize customer contract and annex signing
  • Respond to complaints and resolve issues to the customer’s satisfaction and to maintain the company’s reputation
  • Serve as a brand ambassador for existing and new products, developing tailored sales pitches to each client.
  • Appropriately debut new products as they relate to client needs
  • Collaborate with sales team to identify and grow opportunities
  • Maintain and grow sales by identifying new upsell and cross-sell opportunities.

Required Skills

  • Proven experience working in sales, account management or project management.
  • Proven track record exceeding growth goals.
  • Experience building long-term professional relationships.
  • Ability to manage multiple projects with strong attention to detail.
  • Ability to work in a fast paced environment and adapt to changes.
  • Ability to work effectively with cross-functional teams and all levels of management, internally and externally.
  • Excellent communication skills including written, verbal and presentation.
  • Proficiency in MS Office and CRM software 
  • Proficiency in English
  • BSc/BA in business administration, sales or relevant field

What we offer

  • Sales Bonus Scheme
  • A challenging position in a young and ambitions company
  • Environment where product expertise, professional and personal commitment are rewarded
  • Competitive remuneration and social benefits package
  • Growing Startup experience with a positive vibe
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