What operating systems does the Evrotrust application support?
The Evrotrust application is supported on the following operating systems:
- iOS: version 12.0 and later;
- Android: version 7.0 and later;
- Harmony: all versions.
Older versions may install the app but are not guaranteed to perform reliably.
You can check your operating system version in your device’s Settings.
What hardware capabilities are required to use the Evrotrust application?
The device must have a functioning camera with sufficient resolution for capturing identity documents during e-Identification. Biometric authentication capabilities such as fingerprint sensors or Face ID/Touch ID are recommended for secure access. Most modern devices include these features, but very old or low-end models may experience limitations. Using a device with stable hardware significantly improves the onboarding experience.
How much free storage space is needed for installing Evrotrust?
The Evrotrust application requires relatively little storage, typically under 200 MB. However, users should maintain additional free space for temporary encrypted data and document processing. Having at least 500 MB of available storage helps ensure smooth performance during identity verification. Devices with extremely limited space may experience slowdowns or interruptions.
Do I need an active internet connection to use the Evrotrust app?
Yes, an active internet connection is essential for identification, authentication, and communication with Evrotrust services. Wi-Fi is recommended for initial onboarding because uploading document images may require higher bandwidth. Mobile data also works well as long as the connection is stable. Offline use is not possible because identity verification relies on secure online processes.
Does the Evrotrust app work on tablets?
The Evrotrust application can be installed on some tablets if they run a compatible version of Android or iOS. However, certain tablets may lack essential hardware components, such as high-quality cameras or biometric sensors. These limitations can affect the quality of the e-Identification process. For best results, a modern smartphone is recommended.
Do I need NFC support to complete identity verification?
NFC is not required for using the Evrotrust application, but it can speed up document reading when supported by both the device and the national ID. Users without NFC can complete all verification steps using the camera-based flow. Both methods meet the necessary standards for secure identity verification. Choosing NFC or camera scanning depends on user preference and device capabilities.
Are older mobile devices suitable for running the Evrotrust application?
Older devices may be able to install the Evrotrust application if they meet the minimum OS requirements, but performance may vary. Limited processing power, outdated cameras, or missing biometric features can affect the overall experience. Security updates are also less frequent on older models, which may pose risks. Using a more recent device helps ensure smooth and compliant identity onboarding.
