Rising expectations are reshaping digital telecom services
Whether activating a service, signing a contract, or managing a subscription, customers expect fast, fully digital experiences.
Evrotrust helps telecom operators modernize customer-facing processes by digitizing identity verification and contract signing across digital and in-store channels.
Trusted identity verification for telecom operators
Fast digital onboarding at scale
Enable eSIM activation, contract signing, and prepaid registration without store visits or manual checks.
Lower cost, lower risk operations
Automated identity verification with step-up protection built into high-risk actions.
Compliance built into every customer action
Generate audit-ready evidence and legally binding consent without slowing down the customer journey.
Use cases
eSIM onboarding and activation
Enable fast, fully digital eSIM onboarding with secure identity verification, reducing activation time from days to minutes.
Prepaid SIM onboarding
Onboard prepaid customers remotely or in-store by verifying identity digitally, in line with local and EU regulatory requirements.
Postpaid subscriber onboarding
Approve new postpaid subscribers faster with real-time identity verification that reduces manual checks and operational cost.
Contract renewals and plan upgrades
Allow customers to renew or upgrade contracts digitally using secure electronic signatures, without store visits or paperwork.
SIM swap protection
Prevent fraudulent SIM swaps by applying step-up identity verification for high-risk actions across digital and assisted channels.
In-app onboarding
Embed identity verification and signing directly into your mobile app to deliver a seamless, end-to-end onboarding experience.
Web onboarding
Offer a secure, fully digital onboarding flow on your website for new subscriptions, upgrades, and account changes.
Assisted digital onboarding in retail
Equip retail staff with digital identity tools to assist customers in-store while keeping the process fast, compliant, and paperless.
Evrotrust Telco ROI Calculator v2
Success stories
See how large operators use Evrotrust to digitize eSIM onboarding, contracting, and customer interactions at scale.
As a successful and reliable business partner in Bulgaria, Telenor has always strived to meet the needs and expectations of its clients. So, we are upgrading constantly and adding value to our services by providing innovative solutions. In partnership with Evrotrust, we have been able to provide a digital application that brings comfort, security and freedom of action to our clients. E-signing of documents is extremely important for them as the need for flexibility and speed in daily life are growing. In addition, it is another way to support our long-term strategy for environmental sustainability.
Vladimir Hristov Head of Business sales and marketing at Telenor Bulgaria
We are glad that Evrotrust is our partner in providing “One Click” A1 electronic signature. The application allows A1 clients to view and sign documents through smartphone easily, conveniently and independently of their location. The service is innovative and allows us to sign easily and quickly contracts through a qualified electronic signature (QES) without visiting our store. It is completely safe and free through smartphone or tablet. Services like “One Click” A1 electronic signature help our clients be responsible to the natural environment, but also for greater safety in COVID-19 pandemic. It is important to us that together with Evrotrust, we provide our customers with the opportunity to prove quickly, easily and securely their identity in banks, telecom operators and government institutions.
Valentin Stoev Senior Project Manager at А1
Integrate Evrotrust with your existing software
API
Seamlessly integrate the Evrotrust mobile app with your product.
Are qualified electronic signatures legally valid for customer contracts in the telecommunications sector?
Are electronic signatures suitable for eSIM activation and prepaid customer registration?
Can qualified electronic signatures be used for postpaid subscription contracts and renewals?
Can a previously verified customer reuse their identity for future telecommunications actions?
Can electronic signatures be used both online and at physical points of sale?
How does Evrotrust verify customer identity during telecom onboarding and contracting?
What is required for a customer to sign a telecommunications contract with a qualified electronic signature?
Can Evrotrust integrate with existing telecom CRM, billing, and provisioning systems?
How are audit trails and timestamped records generated for telecom contracts?
Are qualified electronic signatures legally valid for customer contracts in the telecommunications sector?
Yes. Qualified electronic signatures are the only digital signatures in the EU that have the same legal effect as a handwritten signature. They are accepted for telecommunications customer contracts, contract renewals, and other high-risk service agreements where maximum legal assurance is required.
Are electronic signatures suitable for eSIM activation and prepaid customer registration?
Yes. Electronic signatures can be used as part of eSIM activation and prepaid customer registration flows when customer consent or contract acceptance is required. This supports fully digital onboarding while meeting identification and legal requirements.
Can qualified electronic signatures be used for postpaid subscription contracts and renewals?
Yes. Qualified electronic signatures can be used to sign new postpaid subscription contracts as well as contract extensions and renewals. This allows telecommunications providers to complete legally binding agreements digitally without relying on paper contracts.
Can a previously verified customer reuse their identity for future telecommunications actions?
Yes. Once a customer has been verified, their identity can be reused for subsequent actions such as contract renewals, service changes, or additional subscriptions, depending on internal policies. This reduces friction for returning customers while maintaining a consistent level of assurance.
Can electronic signatures be used both online and at physical points of sale?
Yes. The same electronic signature can be used whether a telecommunications contract is signed online or in a retail store. This enables paperless in-store contracting while maintaining the same legal standard as remote signing.
How does Evrotrust verify customer identity during telecom onboarding and contracting?
Evrotrust verifies customer identity remotely using digital identity verification methods that confirm the authenticity of identity documents and the link to the person presenting them. These checks can be applied during online onboarding, eSIM activation, prepaid registration, or assisted in-store contracting.
What is required for a customer to sign a telecommunications contract with a qualified electronic signature?
To sign with a qualified electronic signature, the customer must complete a qualified identity verification process and use a secure signing method provided through the Evrotrust platform. No physical paperwork or manual document checks are required.
Can Evrotrust integrate with existing telecom CRM, billing, and provisioning systems?
Yes. Evrotrust integrates with existing telecom CRM, billing, and provisioning systems through APIs and SDKs. This allows providers to digitize identity verification and contract signing without replacing core operational platforms.
How are audit trails and timestamped records generated for telecom contracts?
For each signed telecommunications contract, Evrotrust generates a complete audit trail that includes identity verification data, timestamps, and signature evidence. These records provide long-term proof suitable for audits, dispute resolution, and regulatory review.
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