Accelerate digital growth

Make your digital acquisition channels your top performers. Your clients expect a fast, frictionless onboarding, and you need to balance that with security and compliance requirements. Build an automated end-to-end digital onboarding journey with Evrotrust and future-proof your business operations for KYC with our eIDAS trust services.

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Level up your onboarding experience with Evrotrust

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With CX top of mind

Remote onboarding is the new standard and your customers demand it. Offer speed and simplicity by automating the process with an AI-powered ID document and face verification. Finalize the onboarding in one seamless session with QES contract signing for EU AML compliance.

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Protect your onboarding against fraud

Shift the legal liability for correctly identifying your customers to Evrotrust. Protect your reputation with a qualified trust service solution used by hundreds of institutions internationally. We bear the legal liability for user identification with insurance of up to USD 2 million.

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The ultimate cross-border compliance

Move away from the complexity of integrating different locally sanctioned IDV services. With Evrotrust you can rely on one solution to onboard users anywhere in the EU and remain AML and KYC compliant. We support 127+ document types.

Customer acquisition with Evrotrust

We have packaged electronic identification and qualified electronic signing (QES) into an easy-to-integrate identity suite. We verify your client remotely by a combination of ID document validation, face recognition and liveness check. Through API, you get verified identity data fast, create a profile, collect only the information you need, and get the contract documents signed remotely.

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Success stories

See why 300 blue chip organizations and over a million active users in the mobile application rely on Evrotrust:

Financial services

“Evrotrust is the first company of its kind in Europe that offers remote and qualified e-identification along with the full package of information services – e-signature, e-delivery, e-timestamps, e-authorization and validation.

The partnership between Evrotrust and Mastercard is proof of the unlimited scale that Bulgarian companies can reach.”

Vanya Manova
Mastercard Country Manager for Bulgaria, Republic of North Macedonia, Albania and Kosovo at Mastercard

Evrotrust’s innovative solutions help DSK Bank to provide more sophisticated and modern digital services to our clients. Thanks to our partnership we create added value for our clients, saving their time and efforts. With the digital certificates of Evrotrust our clients can use a wide range of services that do not require personal visits in our offices – applying, receiving and using consumer loans, signing an additional agreement on an already granted loan, remote solutions for operations that require a handwritten signature, etc. This allows us to improve constantly our services and to automate some processes in the bank.

Vasil Dimitrov
Head of Implementation of initiatives and projects at DSK Bank
Public services

Burgas Municipality offers a lot of electronic services that are available not only with standard e-signatures and Universal Electronic Signature (UES) of the National Revenue Agency, but also through Evrotrust’ s e-identification. Our statistics show that in 2019 e-services have increased by 15% compared to 2018, and by the end of 2020 we expect an increase of 40% compared to 2019. It is very useful to have alternatives for access to e-services in COVID-19 pandemic. It is also a convenience for consumers. Using Evrotrust does not require a visit to an office to issue a certificate in difference with other certification service providers. So, the use of Evrotrust’ s e-services is the most modern and appropriate solution.

Engineer Atanas Sirekov
Head of Information Services and Technology at Burgas Municipality
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We become the first Bulgarian pension company that enables people to choose and change their pension fund through smartphones thanks to Evrotrust. Thousands of people benefited.

Andrey Shotov
CEO at PAD Budeshte

The digitalisation of services is inevitable and it is crucial for us to have a reliable partner in this process. It is very important for our company to provide an online opportunity for all insured persons to become our clients without going through clumsy and costly offline procedures. In addition it is very important for all our clients to have constant access to the information about their account and to be able to benefit from the services we provide in the portal Moeto Doverie. It is easy with an e-signature. The partnership with Evrotrust is of inestimable value for the successful implementation of this project. I am pleased to note that the result of our joint work consists of all the characteristics we are looking for – fast, convenient, user-friendly and complying with all modern requirements for personal data protection.

Daniela Petkova
Chairman of the Management Board at PAC Doverie
Telecom
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As a successful and reliable business partner in Bulgaria, Telenor has always strived to meet the needs and expectations of its clients. So, we are upgrading constantly and adding value to our services by providing innovative solutions. In partnership with Evrotrust, we have been able to provide a digital application that brings comfort, security and freedom of action to our clients. E-signing of documents is extremely important for them as the need for flexibility and speed in daily life are growing. In addition, it is another way to support our long-term strategy for environmental sustainability.

Vladimir Hristov
Head of Business sales and marketing at Telenor Bulgaria

We are glad that Evrotrust is our partner in providing “One Click” A1 electronic signature. The application allows A1 clients to view and sign documents through smartphone easily, conveniently and independently of their location. The service is innovative and allows us to sign easily and quickly contracts through a qualified electronic signature (QES) without visiting our store. It is completely safe and free through smartphone or tablet. Services like “One Click” A1 electronic signature help our clients be responsible to the natural environment, but also for greater safety in COVID-19 pandemic. It is important to us that together with Evrotrust, we provide our customers with the opportunity to prove quickly, easily and securely their identity in banks, telecom operators and government institutions.

Valentin Stoev
Senior Project Manager at А1
Education
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Using Evrotrust’s services University of National and World Economy (UNWE) conducted entrance exams, as well as implemented an online new students enrollment system. Evrotrust helps us in the processes of identification and authentication of the candidates and of the new students. We tried a lot of opportunities for facial and ID card recognition that worked very well. The system worked smoothly and Evrotrust’s employees supported us when it was necessary. All financial issues were settled quickly and correctly, so we would continue the cooperation with Evrotrust.

Prof. Sc.D. (Econ) Valentin Kisimov
Director of the Center for Computer Innovative Systems at UNWE

FAQ

What is customer onboarding?

Customer onboarding refers to the process of confirming client acquisition. It means registering new customers in your business or organization.

In-person onboarding typically involves staff manually verifying the customer’s identity and having them sign a contract or agreement by hand.

On the other hand, remote onboarding is a time- and cost-saving alternative that allows you to register clients entirely online.

What steps does remote customer onboarding include?

Remote onboarding with Evrotrust consists of the following steps:

  1. The customer agrees to begin the onboarding and consents to provide the necessary personal information.
  2. They scan a valid identification document or use the NFC chip, if available, to provide this data.
  3. Next, they go through a facial recognition and liveness check. This helps us confirm if the user matches the person in the provided proof of ID and whether they are in a condition permitting them to offer their informed consent.
  4. When all of the information checks out, the customer can sign the registration agreement using the Evrotrust qualified electronic signature solution.

This process only takes a few minutes and saves prospective clients the need to physically appear in one of your offices to sign up for your services.

What is the goal of remote customer onboarding?

Remote onboarding helps businesses grow by cutting the time and resources needed to acquire new clients. It substantially improves user experience and gives clients access to more services on the go.

Permitting customers to use your services online is a strong selling point to use in your growth strategy. Moreover, you gain access to a wider pool of potential clients. That’s because Evrotrust’s solutions arevalid in the entire European Union and several non-EU countries. Thus, you can easily cater to customers abroad.

What are the benefits of automated customer onboarding?

By integrating the Evrotrust automated remote onboarding solution, you can:

  • Reduce the business costs of your onboarding strategy;
  • Penetrate new markets and target clients in other countries;
  • Enjoy built-in AML compliance and a thorough KYC process;
  • Shift the legal liability for customer identification;
  • Further digitalize your operations and create new USPs for your services;
  • Improve customer retention rates through better UX and wider access to services.

Thus, our remote acquisition solution can significantly improve the customer onboarding processes of your company.

What integration options does Evrotrust offer for customer onboarding?

You have several options of how to implement our remote client onboarding service.

First, you can use our mobile SDK solution to offer a customer onboarding experience for smartphones and tablets. You can also use our web SDK app for a white-label option that runs in browsers without the need for a mobile application.

This way, you can provide your customers with a smooth omnichannel experience to fit their needs and preferences.

How does onboarding with Evrotrust prevent identity fraud?

As an eID scheme recognized under eIDAS, Evrotrust takes on the legal liability for accurately verifying the identity of your customers. We cross-check the validity of their ID documents against authoritative local registries and conduct thorough AML and CFT checks. 

Moreover, we use both AI-powered solutions and manual procedures in the identity verification step to ensure the client is exactly who they say they are.

As a result, the multi-faceted verification process we provide considerably lowers the risk of wrongful identification.

Ready to improve your onboarding process?

Welcome more customers digitally with Evrotrust’s identity suite for a superior user experience.

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